Terms and Conditions
TERMS AND CONDITIONS
Last Updated: 5 Dec 2025
1. ACCEPTANCE OF TERMS
By creating an account, accessing, or using Zetter.in (the "Site" or "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. These Terms constitute a legally binding agreement between you and Zetter.in.
If you are using the Service on behalf of an organization or business entity, you represent and warrant that you have the authority to bind such organization to these Terms.
2. DESCRIPTION OF SERVICE
Zetter.in is a Direct-to-Consumer (D2C) platform specializing in Fast-Moving Consumer Goods (FMCG). Our services include:
- Online retail of personal care, food and beverage, and household products.
- Product discovery, browsing, and purchasing capabilities.
- Order processing, shipping, and delivery services.
- Customer support and product review platforms.
We reserve the right to modify, suspend, or discontinue any product line, pricing, or aspect of the Service at any time without prior notice.
3. USER ACCOUNTS
To place orders or access certain features (such as order history), you may be required to create an account. You agree to:
- Provide accurate, current, and complete information (including delivery address and contact details).
- Maintain and update your account information to ensure successful delivery.
- Keep your account credentials secure and confidential.
- Be responsible for all activities that occur under your account.
- Notify us immediately of any unauthorized use of your account.
You must be at least 18 years old to make a purchase. If you are under 18, you may only use the Service with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.
4. PRODUCTS, PRICING, AND PAYMENTS
Product Description: We attempt to be as accurate as possible. However, Zetter.in does not warrant that product descriptions, images, or other content are error-free. Packaging may vary from that shown on the website.
Pricing:
- Prices are listed in Indian Rupees (INR) and are inclusive of GST unless stated otherwise.
- Prices are subject to change at any time without prior notice.
- Shipping fees may be calculated at checkout based on the delivery location and order value.
Payments:
By making a purchase, you acknowledge and agree that:
- You are authorized to use the payment method provided.
- Payment processing is handled by third-party providers (e.g., RazorPay, CC-Avenue, Paytm, UPI).
- We are not responsible for payment failures caused by banking networks or third-party gateways.
5. SHIPPING, RETURNS, AND REFUND POLICY
Shipping:
We aim to dispatch orders within [Insert Hours/Days] of confirmation. Delivery timelines are estimates and not guarantees. We are not liable for delays caused by logistics partners or force majeure events.
Returns and Refunds:
Unlike digital services, physical goods have specific return conditions:
- Damaged/Wrong Products: If you receive a damaged, defective, or incorrect item, you must notify us within [Insert Number, e.g., 48 hours] of delivery with photographic evidence. We will arrange a replacement or refund.
- Non-Returnable Items: Due to hygiene and safety reasons, certain categories (e.g., open food items, personal hygiene products, cosmetics) are non-returnable unless received in a damaged condition.
- Cancellations: You may cancel an order before it has been shipped. Once shipped, the order cannot be canceled, but a return request may be initiated if applicable.
Refund Process:
Approved refunds will be processed to the original payment method within 5-7 business days.
6. CONTENT OWNERSHIP AND REVIEWS
Your Content (Reviews & Feedback):
You may post reviews, comments, and other content ("User Content"). By submitting User Content, you grant Zetter.in a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display such content for marketing and improvement purposes.
Our Content:
All content on Zetter.in, including but not limited to logos, brand names, product descriptions, graphics, images, and software, is the exclusive property of Zetter.in and is protected by Indian and international copyright and trademark laws.
7. ACCEPTABLE USE POLICY
You agree not to use the Service to:
- Violate any applicable laws or regulations.
- Place fraudulent orders or engage in "fake" transactions.
- Resell products purchased from Zetter.in on other marketplaces (Amazon, Flipkart, etc.) without our explicit written permission.
- Upload malicious code, viruses, or harmful content.
- Harass, intimidate, or harm other users or support staff.
- Use automated tools (bots, scrapers) to access the Service or monitor pricing.
8. HEALTH DISCLAIMER
The products sold on Zetter.in are for consumer use.
- Information provided on the website regarding ingredients, nutritional value, or health benefits is for informational purposes only and is not a substitute for professional medical advice.
- You are responsible for reading all product labels, warnings, and directions before use.
- Zetter.in is not liable for allergic reactions or adverse effects caused by the use of products, provided the product was not tampered with or expired upon delivery.
9. PRIVACY POLICY
Your privacy is important to us. Our collection and use of personal information (including name, address, and payment info) is governed by our Privacy Policy. By using the Service, you consent to the collection and use of your information to fulfill orders and improve our services.
10. TERMINATION
We reserve the right to suspend or terminate your account or access to the Service immediately, without prior notice, if you:
- Violate any provision of these Terms.
- Engage in fraudulent payment activities.
- Abuse the return/refund policy.
11. DISCLAIMERS
The Service and products are provided "as is" and "as available." We disclaim all warranties, express or implied, including:
- Fitness for a particular purpose.
- That the service will be uninterrupted or error-free.
- That the products will meet your subjective expectations regarding taste, texture, or scent.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Zetter.in shall not be liable for any indirect, incidental, special, or consequential damages, including:
- Loss of profits or business interruption.
- Damages resulting from the use or inability to use the products.
- Delay in delivery caused by third-party logistics.
Our total liability to you for any claim shall not exceed the amount you paid for the specific order giving rise to the claim.
13. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Zetter.in and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your use of the Service or products.
- Your violation of these Terms.
- Any injury or damage caused to a third party by your misuse of the products.
14. MODIFICATIONS TO TERMS
We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of the Service after changes take effect constitutes acceptance of the new Terms.
15. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts in [ Bhilai, Chhattisgarh].
16. CONTACT INFORMATION
If you have any questions about these Terms and Conditions or an order, please contact us:
Zetter.in
Email: contact.zetter@gmail.com
Website: www.zetter.in
Country: India